Driver Operations Associate - Retention and Communication

Join Lalamove as a Driver Operations Associate specializing in Retention and Communication and play a pivotal role in enhancing driver engagement and operational efficiency. In this dynamic position, you will develop and implement strategic communication strategies to keep our drivers engaged, informed, and motivated. Based in Denpasar, Bali, you'll work closely with our team to ensure seamless operations and a positive driver experience.

As a Driver Operations Associate, you'll be responsible for maintaining open lines of communication between our drivers and the company. You'll use tools like Slack, WhatsApp, and email to ensure drivers receive timely updates and support. Your ability to understand and address driver concerns will be crucial in fostering a strong, loyal driver community.

📋 Tanggung Jawab Pekerjaan

• Develop and implement communication strategies to enhance driver engagement and retention.
• Use tools like Slack, WhatsApp, and email to maintain open lines of communication with drivers.
• Monitor and analyze driver feedback to identify areas for improvement.
• Collaborate with the operations team to ensure smooth and efficient daily operations.
• Assist in resolving driver concerns and issues promptly and effectively.
• Participate in driver training sessions to ensure they are well-informed and motivated.
• Contribute to the development of policies and procedures that support driver well-being and operational efficiency.
• Stay updated with industry trends and best practices in driver operations and communication.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in a similar role within the logistics or transportation industry.
• Proficient in using communication tools like Slack, WhatsApp, and email.
• Strong interpersonal and communication skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with local regulations and industry standards in Indonesia.
• Basic understanding of data analysis tools like Google Sheets or Excel.
• Certification in customer service or communication would be a plus.

🛠️ Keahlian

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