Customer Service Representative / Front Desk Receptionist

Join Frontline Sources and Allied Services, Inc. as a Customer Service Representative / Front Desk Receptionist in the vibrant heart of Bali! We are expanding our team and seeking dynamic, customer-focused professionals to deliver exceptional service in a fast-paced environment. Our company is dedicated to providing top-notch hospitality and customer care, and we believe your passion for helping others will shine in this role. Bali's unique culture and stunning landscapes offer the perfect backdrop for your professional growth.

As a Customer Service Representative / Front Desk Receptionist, you'll be the first point of contact for our guests, ensuring their stay is seamless and memorable. You'll handle inquiries, check-ins, check-outs, and coordinate with various departments to resolve any issues promptly. Our team uses the latest hospitality software, including PMS (Property Management System) and CRM (Customer Relationship Management) tools, to streamline operations and enhance guest satisfaction.

This is an excellent opportunity to work in one of the world's most beautiful destinations while building a rewarding career. We offer competitive salaries, a supportive work environment, and the chance to be part of a growing company. Join us and be a part of our story in Bali!

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests at the front desk, ensuring a warm and welcoming atmosphere.
• Handle check-ins and check-outs, including key and room assignments.
• Process payments and manage guest accounts using PMS and CRM tools.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Maintain accurate records of guest information and transactions.
• Assist with event planning and coordination, including room setups and guest accommodations.
• Promote our services and amenities to guests, ensuring they have a memorable stay.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, hospitality, or a related field.
• Excellent communication and interpersonal skills to interact with diverse guests.
• Proficiency in English, both written and spoken.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Basic computer skills, including proficiency in PMS and CRM software.
• Friendly and approachable demeanor with a strong service orientation.
• Ability to lift and carry up to 20 kg (44 lbs) as needed.
• Valid ID and work permit for Bali, Indonesia.

🛠️ Keahlian

Lowongan Terkait